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2.4

This is for actualtests.com

I wrote them and said "I tried accessing some study materials and it's acting like I don't have a membership. I have been a member since 2006/2007 timeframe, and have used these study materials to receive my MCP, MCDST, MCSA, and MCSE. Can you please help me resolve this issue?".

This is what they said.

"We've checked our bank records and couldn't find your payment. Do you have any payment receipts from your purchase? If so - please forward to us.

Please feel free to contact us in case of further queries."

This is what I said.

"Really? I'm supposed to have payment receipt from 11-12 years ago? Why would I think that a company would lose my access info, if it's a lifetime subscription? I have been logging in a couple times per year since, just checking things out. I can tell you that I will not pay another dime, and if I don't get my access back I will never recommend your site again. This is the email address I have logged in with since I purchased the account. So when did I supposedly create my account?"

This is what they said.

We need any proof that payment has been made: either screenshot from credit card statement or confirmation email/receipt from your bank or the payment confirmation with transaction ID that we sent you at the time of purchase. Only then we can find your payment and restore the access.

And this is the final response that I said.

Ok, well after reading the many complaints online of you doing the same thing to many, many others, I don't see this getting resolved. Because no one in their right mind keeps receipts for their lifetime. I'm not sure if this is a British thing, or you are just a bad company, but you are nothing but scammers. Negative publicity starting now. You guys are terrible.

Reason of review: Poor customer service.

Actualtests Cons: Them losing my lifetime membership.

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